Table of Contents: Chapter 11

Lessons From the Dot Com Boom and Bust
  - Capitalizing on the Unique Characteristics of the Online Environment
  - Business Models

Effective Website Design and Management
  - Website Design
  - Website Management

Consumer Behavior and the Internet
  - Peapod vs. WebVan
  - Inhibitors of Consumer Use of the Web
  - Facilitators of Consumer Use of the Web

E-Business AND ORGANIZATIONAL (Business) BEHAVIOR
  - Changing Distribution Channels
  - New Purchasing Approach: Utilization of B2B Electronic Marketplaces
  - Streamlined Supply Chain Management
  - Accelerated Research & Development
  - Enhanced Knowledge Management
  - Efficient Training and Education
  - Improved Customer Service Operations
  - Customization of Products
  - Delivery of Web Services
  - Effective Partner Relationship Management
  - Efficient Human Resource Management
  - Gathering of Marketing Research

Realizing the Internet’s Full Potential
  - New Devices for Access
  - Diffusion of Broadband
  - Semantic Web
  - Overcoming Other Barriers

THE BOOK

TABLE OF CONTENTS

Chapter 11