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Chapter 2

Strategy and Corporate Culture in High-Tech Firms

Many large firms struggle mightily with the task of creating really new products which change the competitive landscape of a given industry. The characteristics of large firms (bureaucratic, focused on economies of scale, and so forth) — characteristics which are useful for developing incremental innovations — can seriously inhibit these firms’ ability to develop break-through products. At the same time that many large firms struggle with becoming more innovative and nimble, many small firms struggle with their own unique marketing problems. For example, the roots of many such small firms are often found in the sophisticated technical leadership of the founders. The technical orientation is a necessary ingredient for success, but not the only ingredient. Technical leaders often do not recognize that market savvy is a key ingredient for success.

The purpose of this chapter is to begin a discussion of the internal considerations (within the high-tech firm) that must be addressed in order to effectively formulate and implement effective high-tech marketing strategies. Such internal considerations include:
  • the strategic market planning process
    • pros/cons of being a market pioneer
  • requirements for competitive advantage
  • understanding when core competencies become core rigidities
  • techniques to avoid core rigidities, and maintain innovativeness, including
    • creative destruction
    • unlearning
    • corporate imagination (includes using technology life cycles to overturn price/performance assumptions, escaping the tyranny of the served market, working closely with customers)
    • expeditionary marketing
    • a culture of innovation
  • the role of product champions and skunk works in stimulating innovation
  • liabilities small high-tech start-ups face in the market, including access to financial resources and other resources.

The chapter’s opening vignette is on Hyperion. Later in the chapter, the strategic planning process for Medtronic is highlighted.

The chapter’s technology tidbit deals with the development and applications of the thin air display, a projection of a video image in “thin air.”

The chapter’s expert is:

Charlie Walker, Managing Partner at Black Wolf Partners (Silicon Valley) who highlights various considerations in the chase for venture capital.



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Prentice Hall
ISBN: 0-13-141168-3
Publisher: Prentice Hall
Copyright: 2005
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