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ADDITIONAL RESOURCES


Useful Articles

Additional Readings from the Popular Press


Chapter 5: Marketing Research

The Next Tech Battle: Internet Searches on Cellphones
Bryan-Low, Cassel and Delaney, Kevin (2006)
Wall Street Journal, May 8

Some email with your drink?

Essick, Kristic (2006)
Wall Street Journal, February 13

Hotels Take 'Know Your Customer' to New Level
Johnson, Avery (2006)
Wall Street Journal, February 7

Shoot The Focus Group

Kily, David (2005)
Businessweek online, November 14

High-Tech Forecast for 2005 (audio)
Cox, Tony (2005)
NPR, News & Notes With Ed Gordon, January 7

Researchers Turn to the Net for Focus-Group Subjects
Vara, Vauhini (2004)
Wall Street Journal, November 11

Taking an Expanded View of Customers' Needs: Qualitative Research for Aiding Innovation
Flores Letelier, Maria F.; Charles Spinosa, Bobby J. Calder (2000)
Marketing Research, 12 (4), pp. 4-11.

Using Dating Mining for Customer Satisfaction Research
Garver, Michael S. (2002)
Marketing Research, 14 (1), pp. 8-12.

Can We Trust the Data from Online Research?
Miller, Thomas W. (2001)
Marketing Research, 13 (2), pp. 26-32.

Microsoft’s Software Snoops”
Stone, Brad (2002)
Newsweek, October 21



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ISBN: 0-13-141168-3
Publisher: Prentice Hall
Copyright: 2005
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